* Shipping price is calculated based on weight. Price may be subjected to VAT, this will be calculated at checkout.

International Shipping

We offer international shipping, excluding Dutch sanctioned countries such as North Korea, Sudan, Syria, Iran, Israel, Russia, Cuba and occupied parts of Ukraine by Russia.

Unfortunately due to the high cost of tariffs we can not ship to the USA and it's territories (Puerto Rico (PR)

*European countries:

Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden.

** Shipping price is calculated based on weight. Price may be subjected to VAT, this will be calculated at checkout.

*All countries except North Korea, Sudan, Syria, Iran, Israel, Russia, Cuba, occupied parts of Ukraine by Russia, USA and its territory Puerto Rico (PR)

** Shipping price is calculated based on weight. Price may be subjected to VAT, this will be calculated at checkout.

When your order has shipped, you will receive an email notification from us. 

Taxes, import fees and/or tariffs

Orders shipped to outside of EU may be subject to import duties and taxes (including VAT), which are applied once the shipment reaches your destination country. These charges, if they are applied, are the responsibility of the customer. Metalic Bunny Arts is not responsible for any such charges and has no control over them. Please check with your local customs office for more information.

Lost or delayed items

While we make every effort to ensure your order arrives safely, delivery times are estimates only and delays may occasionally occur due to postal services, customs processing, weather conditions, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at info@metalicbunnyarts.com with your name and order number, and we will investigate the issue with the shipping carrier.

If a parcel is confirmed as lost in transit, we will work with the carrier to resolve the matter and, where appropriate, provide a replacement or refund in accordance with applicable consumer protection laws and the carrier's claims process.

Claims for lost parcels may take several weeks to process depending on the shipping carrier's investigation procedures.

Customers are responsible for providing a complete and accurate shipping address. We cannot be held responsible for delays, loss, or additional costs resulting from incorrect or incomplete address information provided at checkout.

Digital Commissions

Digital commissions are delivered electronically and do not require physical shipping.

Delivery times vary depending on the complexity of the commission, current workload, and any estimated completion time stated in the product listing or agreed upon before purchase. You will receive an email notification when your commission has been completed and delivered.

Please ensure that the email address provided during checkout is correct. Metalic Bunny Arts is not responsible for delivery issues caused by incorrect customer information.

If you have not received your completed commission within the agreed timeframe, please check your spam or junk folder before contacting us at info@metalicbunnyarts.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

See our refund policy.