Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated shipping times
Due to COVID-19 delivery times are subjected to be longer.
Domestic (the Netherlands) Shipping Rates and Estimates
All domestic order come with tracking.
| Shipping option | Estimated deliver time | Price |
|---|---|---|
| NL (the Netherlands) | 2-5 business days | € 4,95 |
| NL (the Netherlands) ≥€25 | 2-5 business days | FREE SHIPPING |
International Shipping
We offer international shipping, excluding Dutch sanctioned countries such as North Korea, Sudan, Syria, Iran, Russia, Cuba and occupied parts of Ukraine by Russia.
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| Europe* with tracking | 10-30 business days | €5,95 -€9,95** |
| Europe* with tracking ≥€45 | 10-30 business days | FREE SHIPPING |
*Eurpean countries:
Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden.
** Shipping price is calculated based on weight. Price may be subject to VAT, this will be calculated at checkout.
| Shipping option | Estimated delivery time | Price |
|---|---|---|
| RoW (Rest of the World) with tracking | 10-60 business days | €7,95-€19,95** |
| RoW (Rest of the World) with tracking ≥€65 | 10-60 business days | FREE SHIPPING |
** Shipping price is calculated based on weight. Price may be subject to VAT, this will be calculated at checkout.
When your order has shipped, you will receive an email notification from us.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Metalic Bunny Arts is not responsible for these charges if they are applied and are your responsibility as the customer.
Lost or delayed items
Once shipped we are no longer responsible for the package. We are not responsible for lost shipments or any delays that may occur. Please contact us and we will go through postal service insurance for reimbursement, which will take time to process.
If you haven’t received your order within the estimated delivery time stated above, please contact us at info@metalicbunnyarts.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
See our refund policy.
If you have any further questions, please don't hesitate to contact us at info@metalicbunnyarts.com